Privacy Policy
HexisMD is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide on https://hrt.hexismd.com, including data submitted through our website forms, mobile messages, or virtual consultations.
Information We Collect
Personal Information You Provide:
We may collect:
Name, phone number, and email address
Date of birth, address, and gender
Health-related information for consultation purposes
Payment or billing information when applicable
Automatic Data Collection:
When you visit our site, we may collect:
IP address
Browser type and device identifiers
Referring/exit pages and clickstream data
Session behavior on our site via cookies or tracking pixels
How We Use Your Information
We may use your information to:
Schedule and manage medical consultations
Send SMS/MMS communications including appointment reminders, wellness updates, treatment-related messages, and promotional offers
Respond to inquiries and support requests
Comply with legal obligations and protect against fraud or abuse
Improve website functionality and user experience
SMS/MMS Communications
By submitting your phone number through our website or other contact points, you consent to receive automated and non-automated SMS/MMS messages from HexisMD. These messages may include:
Appointment confirmations and reminders
Wellness updates and personalized treatment suggestions
Promotional offers and product recommendations
Two-way conversations with our care or support team
Message frequency may vary. Message and data rates may apply.
You may opt out at any time.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP. Message frequency may vary. Message and data rates may apply.
Data Sharing and Disclosure
HexisMD does not sell, rent, or share your personal information with third parties for marketing purposes.
We may share your data only when:
Required by law or government request
With HIPAA-compliant service providers (e.g., SMS platforms, hosting services) for business operations
Cookies and Tracking
We may use cookies or tracking technologies to:
Analyze site traffic
Improve user experience
Serve relevant content
You can disable cookies via your browser settings, though some website functionality may be affected.
Data Security
We implement industry-standard safeguards, encryption, and access controls to protect your personal and medical data. However, no system is 100% secure, and we cannot guarantee complete security of your information.
Your Rights and Choices
You may:
Request access to or deletion of your personal data
Withdraw consent for future communications
Update your contact or health information
File complaints with applicable privacy authorities
To exercise any of these rights, contact us at customercare@hexismd.com.
Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
Policy Updates
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date.
